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Dear Valued Customers,
With ABC’s 2018 fiscal year officially beginning November 1st, I’d like to take this opportunity to review the challenges and opportunities we have embraced over the course of FY17 and share our goals for the coming year. From introducing new services that help make your projects and businesses easier on a day-to-day basis, to making organizational changes that enhance and streamline the way we do business, ABC has remained committed to delivering greater value to our customers whenever and wherever we can.
We are proud of the progress we’ve made in FY17, including adding two colors to our Select40 paint system offering and having our Retro-R® panel approved by the state of Florida for roof applications in the storm-prone area. Additionally, we are delighted that our customers’ projects have been recognized for excellence in the industry and that our teams have been honored for the hard work and service to our country (See announcements on the 2017 NFBA ‘Building of the Year’ Award, the 2017 Rural Builder Gold Key Award and the 2017 Patriot Award for details.).
By far, the largest project we’ve taken on in FY2017 is to enable the ordering of our products online via shop.abcmetalroofing.com. Launched this summer, many of you have taken advantage of this new tool, which was designed to simplify the material ordering process. At the click of a button, users can find information and accurate pricing on ABC products and place orders via desktop computer, tablet and mobile devices 24 hours a day, seven days a week. The ability to review quotes and the status of orders, as well as the convenient shipping methods and payment options available through the tool ensure a seamless and efficient purchasing experience for our customers. For more information about our online ordering tool and to see it in action, watch this video.
While we are always looking for ways to strengthen our team and improve the products and services we deliver to you, fluctuating conditions have continued to increase the cost of raw materials and constrain supply throughout the metal market. To help shield you from the negative effects of these events, ABC has continued in our efforts to inform you of any impending market turbulence that could impact our business and have follow-on effects for yours. We have also continued our steadfast practices in effective supply-chain management and commercial discipline to ensure we remain competitively priced. This has allowed us the flexibility to add to our production and delivery schedules to aid recovery efforts following hurricanes Harvey and Irma.
As always, we continue to focus on manufacturing superior steel products and delivering exceptional customer experiences by implementing strategies that drive value. Our continued commitment to these core values drives our business at every level and we are excited to continue delivering on them in 2018 and beyond. Thank you again for your continued support and partnership with ABC. As always, please feel free to communicate your needs to us at any time so we can better serve you.