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Dear valued customers and friends,
As you know, the team at American Building Components is continually looking to improve the experience you have when you do business with us. This starts with using your feedback to optimize our processes to better serve you and your customers.
You've let us know that the 'Light Drop Fee' and associated process has caused delays in your material shipments and created bottlenecks for you and your businesses. To improve our response times and provide clarity on each ABC order you place, we've simplified and standardized our "light order/light drop" policy as detailed below.
The $50 'Light Drop Fee' will be replaced with the $5 'Small Order Handling Fee'.
What this means for you: Every order totaling less than $250 will incur a $5 'Small Order Handling Fee'. The previously-charged $50 'Light Drop Fee' will no longer be incurred.
This new process will prevent:
Overall, this will help ensure you get the material you need when you need it without unexpected cost and delays.
Small Order Fee Exclusions:
This fee will not apply to:
We understand that this may necessitate adjustments to the way you do business and welcome the opportunity to work with you through any questions as they arise. In addition, we will continue to monitor the implications of this new process to ensure your satisfaction.
Please reach out to your local ABC representative with any questions or concerns.
Thank you for your continued partnership with ABC.
President, American Building Components
Dear Valued Customers,
We know that sometimes, material needs to be returned to us and want to make every effort to help you do so in a way that is fair and equitable. To clarify and streamline our policy regarding concessions in the form of returns and credits, American Building Components (ABC) has updated our return policy to reflect the guidelines detailed below.
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