With the first half of 2019 behind us, I'm pleased to report that our commitment to continuous improvement is driving positive results throughout our business. We're eager to see the impacts these initiatives have in improving your day-to-day interactions with American Building Components. To support this, we're focusing on product quality, innovation and exceptional customer service programs. See below for highlights of what we've been working on.
ORDER PROCESSING SYSTEM ENHANCEMENTS
This quarter, we've completed an upgrade to our order processing system to:
- Simplify our business processes
- Improve our speed and accuracy
- Better align your pricing with the market
- Enhance communication
- Enable us to widen our product offering over time
Now that the upgrade is complete, we will continue refining and optimizing our processes to help ensure we improve our response times and deliver your ABC products on-time and in full.
INCORPORATING YOUR FEEDBACK
We continue to rely on the feedback you provide through our Voice of the Customer (VOC) survey program to ensure we understand and address those issues most important to you. Your candid responses enable us to evaluate opportunities to improve our products, services and processes so we can consistently deliver the exceptional service you deserve. If you have any suggestions at any time—whether you've received a survey or not—please reach out to me or any member of the ABC team.
UPCOMING ONLINE ORDERING ENHANCEMENTS
Last quarter, I mentioned the launch of some time-saving enhancements now available in our online ordering tool, but we're not done making improvements! We've developed and are piloting two new features expected to:
- Provide your customers with the ability to order products from you using our online tool
- Enable easier ordering of custom products specific to your business
Stay tuned for more details on these features in the coming months. If you don't yet have an ABC online ordering account, click here to register.
I'm excited about the progress we've made on our continuous improvement initiatives thus far and am looking forward to the opportunities that lie ahead. Thank you for your continued partnership.
President, American Building Components