Dear Valued
Partners—
As we
approach the Thanksgiving holiday and the end of 2018, we reflect on the challenges
and opportunities we’ve embraced throughout the year and glean lessons from
this experience. Despite extreme weather events, tariffs and market uncertainty
that has and continues to impact projects and businesses nationwide, 2018 has presented
us with opportunities to improve and better serve our partners and their
customers.
Working with our
distributor and contractor partners to innovate—even in challenging times—is a
priority to us. The candid and transparent feedback provided through our Voice
of the Customer (VOC) surveys this year has led to improvements made throughout
our organization. These improvements are focused around areas that impact you
the most: product quality, order accuracy, order completeness and on-time
delivery. Continuously improving performance in these areas has been prioritized
throughout ABC—from supply chain to manufacturing, and from sales to delivery. The
progress made thus far has been achieved with your support, as well as
tremendous effort from our teams—which have demonstrated an unwavering devotion
to improving your ABC experience. Thank you for working with us to drive this
shared success this year and in the future as we continue to pursue enhancement
opportunities.
In addition
to these improvement activities, we have:
- Added sales personnel in areas previously
unrepresented
- Expanded our product offering to include
insulated metal panels (IMPs)
- Added the ability to see office
and plant holiday closures online
- Improved order load-date notifications
The ABC online
ordering tool also continues to offer convenient, time-saving
benefits that make finding products and pricing, getting quotes and placing
orders quick and easy. The simplicity and efficiency of the tool’s built-in
processes and features significantly reduces the chance of order errors and
communication lapses—delivering a better overall experience from start to
finish. To see why more than 1,250 users have registered to use the tool, watch
this video and/or contact your local
sales representative for a demo. We are currently developing
additional enhancements to further improve your online experience and are
excited to share them with you in 2019. Stay in touch
with us to learn about new features as they are released.
Lastly, as recently
announced, our parent
company, NCI Building Systems (NCI), and Ply Gem, LLC (Ply Gem)
finalized a merger on November 16, 2018. We are excited about this opportunity
as the strength of this combined company allows us to provide you with:
- A convenient, one-stop shop for exterior
building needs
- A wider range of high-quality exterior building
products
- Additional expertise that supports the
development of innovative products and solutions
While
we work to leverage the unique strengths of
each company to exceed your expectations, we will continue to operate the way
we do today, and you can continue to work with your existing ABC contacts. Be
sure to subscribe
to our newsletter to stay informed as additional
products become available. For more information on the merger from Jim Metcalf,
chairman and CEO of the new company, read
this letter or contact
us.
As always,
thank you for your continued partnership with ABC. Our team wishes you a safe
and joyful holiday season and is looking forward to working with you in 2019!
Sincerely,
Kelly
Huntsman,
Vice
President – American Building Components