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ABC Quarterly Letter - February 2018

Feb 5, 2018

With our industry’s busy season quickly approaching, it’s important to us that we do everything we can to ensure you and your business have what you need, when you need it. To us, this means consistently providing high-quality metal building solutions and exceptional service throughout the quoting, ordering and delivery stages of every job. Shop.ABCmetalroofing.com is invaluable in helping us achieve this as it can reduce the time and effort it takes for you to find pricing, create quotes and place orders. Additionally, the built-in features and processes of the site significantly decrease the chance of errors and lapses in communication—making for a better overall experience for you from start to finish.

To help you fully understand the efficiency and ease of ordering metal panels, trim and accessories online, we invited customers for an insider’s look at shop.ABCmetalroofing.com. The sessions—which received very positive responses from participants—offered a step-by-step walkthrough of the site, including logging in, creating quotes, adding custom mark-up, saving and sharing customized quote details and completing orders. If you missed out on the webinars, contact your local representative to set up a one-on-one demo and—if you’re not already signed up—register today to begin experiencing the benefits of online ordering!!

Another important component of our effort to improve your experience when doing business with ABC is to continue to gather your honest and constructive feedback. In addition to the Voice of the Customer survey I mentioned in my last update, we are also inviting you to meet with members of our leadership team to share your thoughts on how we can improve to better help you succeed. If you are interested in participating in one of these in-person panels, please reach out to your local representative for more details.

Lastly, we are committed to supporting the growth of our industry by actively participating in events and activities that drive it forward. We are continuing our participation in the National Frame Building Association (NFBA) Conference and tradeshow both as an exhibitor and a sponsor. Learn more about the event here and visit us at booth #517 or during the annual luncheon where we’ll honor the Crew Foreman of the Year!

As you stock up for the upcoming busy season, please let us know how we can be a partner to you. Our team is ready to help you and your businesses grow. As always, please feel free to reach out to me or your local representative with any needs you may have at any time.

Sincerely,

Kelly Huntsman Signature

Kelly Huntsman,

Vice President, American Building Components

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